Shipping policy

Shipping Policy

At SoMagnetic, every magnet is custom-made to order and crafted just for you. We take great care in creating your order before it's shipped.

Processing Times

All orders are processed within 1–2 business days after purchase.

Please note that processing times may be slightly longer during peak periods, public holidays, or promotional events.

Shipping Rates

Australia

Shipping costs vary depending on the products purchased and the size of your order.

Shipping within Australia is expensive, but we're committed to keeping it as affordable as possible for our customers. That's why we subsidise every order, absorbing a portion of the shipping cost ourselves. For smaller orders, we cover an even greater share, helping keep shipping costs low.

Available shipping options include:

Standard Shipping
Priority Shipping (your order jumps to the front of our production queue)
Express Shipping

Your available shipping options and the exact cost will be displayed at checkout before payment.

International

We offer two international shipping options:

International Standard: From $30 AUD
International Express: From $45 AUD

The exact shipping cost will be calculated at checkout based on your order.

Estimated Delivery Times

Australia

Standard Shipping: 2–8 business days
Express Shipping: 1–4 business days

Priority Shipping speeds up the processing of your order before dispatch but does not change the delivery speed once your parcel has been shipped.

International

Delivery times vary depending on the destination country and local postal services. Most international orders arrive within 7–21 business days, although customs processing and local carrier networks may occasionally cause delays.

Please note that all delivery timeframes are estimates and are not guaranteed.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow your parcel's journey.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.

Incorrect Shipping Addresses

Please ensure your shipping address is accurate and complete at checkout. We cannot accept responsibility for parcels delayed, lost, or returned due to incorrect address information provided by the customer.

Shipping Delays

While we work hard to dispatch orders promptly, we cannot guarantee delivery dates and are not responsible for delays caused by shipping carriers, customs authorities, weather events, or other circumstances outside our control.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us at hello@somagnetic.com.au as soon as possible. We'll work with the shipping carrier to investigate the issue and do everything we can to help resolve it.